Processing Time: All orders are processed within 2–4 business days. Custom or made-to-order pieces may take a little longer—this will be clearly stated on the product page.

Order Tracking: Once your order is shipped, you will receive a confirmation email with tracking details so you can follow your parcel every step of the way.

Delays & Exceptions: While we strive for timely delivery, unexpected delays (such as customs processing or courier issues) may occasionally occur and are beyond our control.

No Returns / No Refunds Due to the nature of our products and for hygiene and safety reasons, we do not accept returns or offer refunds on any items once they have been purchased. We kindly ask you to make your selections carefully and review your order before completing the checkout process.

Exceptions (if applicable)

• The only exception to this policy is in the rare case of: Receiving a damaged, defective, or incorrect item.

To keep your Veerali silver jewellery shining beautifully for years:
1.⁠ ⁠Store it right — Keep your jewellery in a dry, airtight box or zip pouch to prevent tarnish.
2.⁠ ⁠Avoid contact — Keep away from perfume, hairspray, lotion, and water while wearing.
3.⁠ ⁠Wear last, remove first — Always put on your jewellery after dressing and remove it before sleeping or bathing.
4.⁠ ⁠Clean gently — Use a soft, dry cloth or a silver polishing cloth to clean your pieces after each use.
5.⁠ ⁠Keep it dry — If it gets wet, wipe immediately with a soft cloth to prevent dullness.